Terms & Conditions

When purchasing goods or services from us you agree to the terms and conditions set out below.

Distant Selling Regulations
We abide by the distant selling regulations (DSR) when products are purchased using our website purchasing system.

Returning Unwanted Goods
We consider, and it is widely recognised, that under the DSR when returning unwanted goods, a period of 7 days from the date of purchase is a reasonable amount of time to return unwanted goods. All postage costs incurred when returning goods will be met by the customer
All returned goods MUST be accompanied by a returns authorisation number. This can be obtained by contacting us on
+44(0)845 456 5991 (Mon-Fri 10:00-16:00)
Any item returned without a return authorisation number on the outside of the package will be refused
You are encouraged to use registered and/or insured carriage as we cannot be held responsible for the loss of goods in transit to us.
Please ensure that all items are adequately packaged as we are unable to exchange or refund any damaged items. If necessary, please contact our returns department on
+44(0)845 456 5991 for advise on packaging items for return.

To offer you the best value for money, only a small postage charge is added to your final order. This applies to UK customers only. We reserve the right to request an additional postage charge before dispatching any ordered goods to country’s outside of the United Kingdom, therefore it is advisable that any customers outside of the UK should contact us before placing your order

Lost or damaged goods
We rely heavily on the postal services to deliver your ordered items in a timely manner and to arrive without damage. While we use best endeavors to ensure your ordered items arrive in good order, once your order has entered the postal system it is out of our control and therefore we cannot take responsibility for any lost or damaged goods caused by the postal service. We will however do all that we can to help recover any lost goods and to process any claim for damaged items through the postal service. Please be aware that this process can take some time to complete. We reserve the right to see any claim with the postal service through to completion before offering a refund or replacement equivalent value item

Any claims for lost or damaged goods must be made in writing to us no later than 1 month from the date of posting.

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Website last updated 22APR12                                                

Copyright  2012 Pro-Vision

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