Privacy Policy & Data Protection Act

The Information We Need and How We Use It
When you order from us, unless you already have an account with Pay Pal, they will require your name, address, e-mail address, credit/debit card number, card expiry date and security number (the last 3 numbers on the back of your card). For some cards they also require Issue Number and 'Valid From' date. Without this information we will not be able to process your order, notify you of acceptance of your order or deliver your order.
A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, send an email to Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Security Of Your Information
Pay Pal
uses secure server software to protect your information whenever you place an order using your credit card.
We also follow security procedures as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
We may wish to pass your details to trusted third-parties that we believe may be of interest to you. If you would prefer not to enjoy this service then please contact us to inform us of your preference.

Credit Card Security
We want you to feel comfortable making purchases on the Patches Equestrian website. We do everything we can to ensure that credit card information entered will not be accessed by any unauthorised person or company.  Our sales order processing system and internal network is protected by the latest firewall technology.
We will take all reasonable care, within our power, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Patches Equestrian web site.

Your Rights
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us at . We will happily review your file and update the records if required. You can contact us by email, phone or fax.

Your use of this website signifies your consent to the collection processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above.

Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

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Website last updated 22APR12                                                

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